We guarantee our seafood are fresh upon arrival. To maintain freshness, kindly keep your items into the freezer once you received it. In a rare situation where there are mishandling that affected our seafood’s freshness, we’ll refund your money or replace the seafood with this simple steps:-
Step 1: Contact firstname.lastname@example.org or +6016-7544725 / +6016-7466349 within 1 day upon received your seafood and filling up our return form with details of the product and the defect. Click Here to Return Form.
Step 2: Ensure the seafood remain in original frozen condition (compulsory). Cooked seafood is not eligible for return. If your order is more than one items, return only the unfresh seafood.
Step 3: Please help us to improve by providing photos or videos of the seafood that clearly shown the unfreshness when contacted by our staff.
If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
- We will provide 100% refund for payment made via Paypal and Credit Card only.
- 95% refund for payment made via Online Banking.